The cellular outage that crippled service for AT&T customers all over the U.S. on Thursday was likely the result of a software update gone wrong, the company said.
After speculation that the massive outage could have been caused by a cyberattack or even a sun flare, AT&T released a statement explaining that it believes the outage was caused by “the application and execution of an incorrect process used as we were expanding our network, not a cyber attack.”
“We are continuing our assessment of today’s outage to ensure we keep delivering the service that our customers deserve,” AT&T added.
Sources familiar with the situation told ABC News that initial findings from the company pointed to a software update glitch and the company was not concerned about any malicious external activity causing the disruption. National Security Advisor John Kirby said on Thursday that the FBI…
