The U.S. Department of Education had millions of phone calls from families to its call center go unanswered and had technical glitches plague its student-aid application processing.
Nearly 75% of calls seeking help went unanswered more than five months, and understaffed call-center representatives told families to “try again later” in what was part of a series of glitches of the new Free Application for Federal Student Aid program, according to a government watchdog agency.
Last week, Government Accountability Office experts Marisol Cruz Cain and Melissa Emrey-Arras offered devastating testimony before the House Subcommittee on Higher Education and Workforce Development.
They exposed glaring failures in the Biden-Harris administration’s rollout of the Free Application for Federal Student Aid—a mess that could have been avoided had the Department of Education…
