No matter where we are in our employment life, one of the responsibilities most people have as part of their jobs is to interact with customers/clients in some way, whether it’s on the phone, over email, via video conference, in person, or all of the above.
That goes double for frontline workers in the service/retail industries, many of whom are the first people a customer interacts with from that particular company.
Obviously, in most cases, those workers want to make a good first impression, but some customers make that almost impossible to do, as was the case for one teenage car wash employee who was just going about her business in early February and trying to do her job when a jerk customer proceeded to roll down the window and slosh lemonade all over her.
The…
